Free UK delivery on orders of £100 and over

Free UK delivery on orders of £100 and over

FAQs

FAQs

 

We know that sometimes a question will pop into your head whilst placing an order, so we’ve put together a collection of the most common questions, to help making your shopping. If the answer to your question isn’t on our list - don’t despair, take a look at our contact us page for details of how to get in touch with us. We’re happy to answer it.

Can I Exchange My order?

We want all our customers to be happy with their purchases.  If you are not satisfied with the colour or the product is defective in some way we will happily exchange the item or refund the purchase price,

How much do you Charge for Delivery?

Our aim is to keep our delivery charge as low as possible, without compromising on the quality of our service. We’ve put together a range of delivery options to suit all your needs and budgets. Take a look at our Delivery page for detailed information.

What will happen if My Item is Out of Stock?

All of the items on our website are in stock, however those with low stock quantities may not be available for next day delivery, in which case we will let you know when you checkout.

How can I Complaint?

We’re sorry that you feel the need to complain about a product or service that we offer. We always welcome feedback, it allows us to improve. Please take a look at our contact us page, where you will find a full list of telephone numbers, email addresses and postal addresses.

Can I wash my Pashmina/Cashmere Scarves? 

One of the wonderful things about your pashmina is that it can last for years and years - if you take proper care of it. It will even get softer and more luxurious with each wash!

In general, dry cleaning is the best method of washing. However, you can hand wash it occasionally if you are careful and follow a few guidelines that are listed below.

Hand wash in cold/lukewarm water. You may add a little soft detergent such as baby shampoo or Woolite if you wish. Then wash very gently by hand.Do not bleach any of the pashmina/cashmere products. After washing, squeeze the garment gently to remove excess water; do not wring dry or twist the wrap hard. After removing excess water, simply lay it flat to dry. (keep away from sunlight and direct heat). Once dry, you may warm iron but it is best to put a piece of paper a damp cloth between the iron and the fabric.

What's your refund policy? 

We have a 'no questions asked' Refunds & Returns Policy. If you are unhappy with your purchase for any reason, we will provide a full refund or exchange, if you return goods to us in original condition within 30 days of receipt.

I am a reseller, do you supply wholesale? 

Yes. We are manufacturers and wholesalers who supply to all over world to importers, resellers and direct retail owner shops. You can contact us with your requirements and we get back to you in reference to your enquiry.

How do I subscribe/unsubscribe from the Newsletter?

Our newsletters are sent to inform you of the best offers or new arrivals from time to time. We intend to send newsletter once a month maximum. If however, you wish to unsubscribe, please follow the unsubscribe link in the newsletter itself.

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For any inquiry and information please contact:

00447869013358
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